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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Frequently Asked Questions
Orders & Deliveries
Shipping is free for all orders above or equal to $100. For all orders below $100, a flat rate of $9.90 shipping will apply to all orders.
We use Australia Post eParcel service for all our deliveries.
Once the order has been processed a confirmation email will be sent to you. This is usually within 24 hours. Please note that this may go into your junk/spam if you have not shopped with us online before.
When you purchase on Tefal Shop you'll receive an email with a tracking number. Use this tracking number to track your order at Australia Posts website. You can also view the delivery status of your order in your online account in the My Account section.
Most orders are processed and dispatched within 72 business hours of the order being placed. All delivery dates on Tefal Shop are estimates and will depend on your location.
Unfortunately, we do not deliver partial orders on Tefal Shop yet. That means that we have to wait for all the items in your order to be available, to ship them.
Yes. In order to ensure the security of your order, a signature will be required for every delivery.
Faulty Products & Guarantee
The best thing to do is to send us a message or call us directly at this number:
1300 307 824 between 9:00 am to 5:00 pm / Monday through Friday
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