Shipping is free for all orders above or equal to $100. For all orders below $100, a flat rate of $9.90 shipping will apply to all orders.

We use Australia Post eParcel service for all our deliveries.

Once the order has been processed a confirmation email will be sent to you. This is usually within 24 hours. Please note that this may go into your junk/spam if you have not shopped with us online before.

When you purchase on Tefal Shop you'll receive an email with a tracking number. Use this tracking number to track your order at Australia Posts website. You can also view the delivery status of your order in your online account in the My Account section.

Most orders are processed and dispatched within 1 business day of the order being placed. All delivery dates on Tefal Shop are estimates and will depend on your location.

Yes. In order to ensure the security of your order, a signature will be required for every delivery.

The best thing to do is to send us a message or call us directly at this number:

1300 307 824 between 9:00 am to 5:00 pm / Monday through Friday